Terms of Service — Traivis.app

Last updated: March 16, 2026

These Terms of Service (“Terms”) govern your access to and use of the Traivis.app website, platform, applications, dashboards, reports, APIs, and related services (collectively, the “Service”).

By accessing or using the Service, or by creating an account, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Service.

If you use the Service on behalf of a company, organization, or other legal entity, you represent and warrant that you are authorized to bind that entity to these Terms. In that case, “you” and “your” refer to that entity.

1. Operator and Contracting Party

The Service is operated by:

Berlin Notebook
℅ Dr. Peter Koval
Brunnenstr. 164
10119 Berlin
Germany
Email: hey@traivis.app

The contracting party for all paid subscriptions and for use of the Service is the operator identified above.

2. Scope of the Service

Traivis.app is a data-as-a-service platform for tracking AI visibility. The Service helps organizations monitor and analyze how AI platforms, AI-generated answers, and related sources mention, cite, rank, recommend, or otherwise reference brands, competitors, products, services, prompts, and sources over time.

Depending on the subscription plan and feature availability, the Service may include, for example:

prompt-based tracking and monitoring,
competitor tracking,
brand visibility analysis,
citation and source analysis,
dashboards, alerts, exports, and reports,
workspace and team features,
API access or integrations,
beta or experimental features.

We may modify, improve, replace, suspend, or discontinue features from time to time, provided this does not unreasonably deprive paying customers of the core contractual functionality of their active plan.

3. Eligibility and Business Use

The Service is intended primarily for business and professional use.

You may use the Service only if:

you are at least 18 years old,
you have the legal capacity to enter into binding contracts, and
your use of the Service does not violate any applicable law or regulation.

You are responsible for ensuring that your use of the Service complies with all applicable laws, including laws relating to intellectual property, unfair competition, trade secrets, privacy, data protection, export controls, sanctions, and platform terms applicable to third-party services.

4. Accounts and Workspace Administration

To access certain features, you must create an account. You agree to provide accurate, complete, and current information and to keep that information up to date.

You are responsible for all activities that occur under your account and for maintaining the confidentiality of your login credentials. You must notify us without undue delay if you become aware of any unauthorized access to your account or any other security incident relating to the Service.

If your subscription includes multiple seats or team access, the account owner or workspace administrator is responsible for:

managing authorized users,
assigning and revoking access rights,
ensuring that all team members comply with these Terms.

We may refuse, suspend, or reclaim usernames or workspace identifiers that infringe third-party rights, impersonate others, are misleading, or are otherwise inappropriate.

5. Free Trials

We may offer free trials for a limited period. Unless expressly stated otherwise, the free trial period is 14 days from activation.

Trial eligibility, scope, duration, and feature access are determined by us and may vary by campaign, region, or customer segment.

Unless expressly stated otherwise:

free trials are limited to one trial per company or organization,
trial access may be restricted in features, usage volume, or data history,
we may end a trial early in cases of abuse, fraud, or violation of these Terms.

At the end of the 14-day trial, if no paid subscription is activated, the account may be placed into a read-only grace period of 7 days. During that period, access to the Service may be limited to viewing existing data and exporting available data, while creation of new runs, prompts, tracking activity, or other active use may be restricted or disabled.

After the read-only grace period expires, access may be suspended in accordance with these Terms.

If a trial converts into a paid subscription, the applicable fees will apply from the beginning of the paid term selected by you.

6. Subscription Plans, Fees, and Payment

Certain parts of the Service require payment of subscription fees.

By purchasing a paid plan, you agree to pay all applicable fees, charges, and taxes associated with your selected subscription. All prices are stated exclusive of VAT and other applicable taxes unless expressly stated otherwise.

Subscriptions may be offered on a monthly, annual, or other recurring basis. Unless otherwise stated at the time of purchase, paid subscriptions renew automatically for successive billing periods until canceled.

You authorize us and our payment service providers to charge your selected payment method for:

recurring subscription fees,
charges resulting from plan upgrades,
applicable taxes,
other agreed fees for add-ons or additional usage, if offered.

You are responsible for maintaining valid and current payment information.

If payment fails, we may retry payment and notify you using the contact details associated with your account. If payment is not successfully completed, we may provide a grace period of up to 7 days before suspending access to paid features or downgrading the account, unless immediate suspension is reasonably necessary to prevent fraud, abuse, or material risk.

If payment remains outstanding after the applicable grace period, we may:

suspend access to paid features,
downgrade the account,
place the account in read-only status,
terminate the subscription for non-payment after reasonable notice, where appropriate.

We may change subscription prices from time to time. Price changes will apply no earlier than the next renewal term unless otherwise required by law or expressly agreed.

7. Cancellation and Downgrades

You may cancel your subscription at any time through your account settings or by contacting us, unless a different cancellation process is expressly specified.

Unless otherwise stated:

cancellation takes effect at the end of the current paid billing period,
fees already paid are non-refundable,
no pro rata refunds are provided for partial billing periods.

Downgrades may take effect immediately or at the end of the current billing cycle, depending on the technical and billing setup of the Service.

You remain responsible for all charges incurred before the effective cancellation date.

8. Plan Limits

Your subscription may include limits relating to, for example:

number of tracked brands,
number of competitors,
number of prompts,
number of runs,
number of seats or users,
export volume,
API usage,
historical data access,
feature availability.

You may not circumvent plan restrictions or technical limitations. We may monitor usage for billing integrity, fraud prevention, service stability, and enforcement of plan limits.

If your usage materially exceeds the scope of your plan, we may require an upgrade, restrict the relevant functionality, or suspend excessive usage until the issue is resolved.

9. Acceptable Use

You may not use the Service in any unlawful, abusive, harmful, or unauthorized manner.

In particular, you must not:

reverse engineer, decompile, copy, mirror, frame, or otherwise attempt to derive the source code, structure, or underlying datasets of the Service, except where such restriction is prohibited by mandatory law,
scrape, extract, harvest, or systematically download the Service, its outputs, or any underlying data beyond permitted functionality,
use bots, automation, or other means to create accounts, abuse free trials, or circumvent access restrictions,
interfere with or disrupt the integrity, performance, or security of the Service,
use the Service to develop or benchmark a competing product using unauthorized extraction of Service outputs or datasets,
submit unlawful, infringing, deceptive, defamatory, discriminatory, or otherwise harmful content,
use the Service in a way that violates the rights of third parties, including intellectual property, confidentiality, or data protection rights,
misuse third-party credentials, impersonate other persons or entities, or conceal the origin of abusive activity,
attempt to bypass seat limits, quotas, billing restrictions, or technical safeguards.

We may investigate suspected violations and suspend or terminate access where reasonably necessary to protect the Service, our users, or third parties.

10. Customer Data

You may submit, configure, upload, or otherwise make available data, content, prompts, keywords, domains, brand names, competitor names, workspace settings, exports, and other materials in connection with your use of the Service (“Customer Data”).

You retain all rights in and to your Customer Data, subject to the rights you grant to us under these Terms.

You grant us a non-exclusive, worldwide, royalty-free right to host, store, process, transmit, reproduce, adapt, and display Customer Data solely to the extent necessary to:

provide and operate the Service,
maintain security and prevent abuse,
provide support,
improve functionality and performance,
comply with legal obligations,
enforce these Terms.

You represent and warrant that you have all rights, permissions, and legal bases necessary to provide Customer Data to us and to permit its processing under these Terms.

11. Service Data and Analytics

We may collect and generate technical, operational, and usage-related information relating to your use of the Service, including logs, telemetry, diagnostics, and aggregated usage statistics (“Service Data”).

Subject to applicable law, we may use Service Data to operate, secure, support, analyze, and improve the Service, including for product development, service optimization, fraud prevention, internal analytics, and business operations.

Where Service Data is aggregated or anonymized so that it no longer identifies you or any individual, we may use it for legitimate business purposes.

12. Intellectual Property in the Service

The Service, including its software, interface, databases, design, trademarks, reports, visualizations, and underlying technology, is owned by us or our licensors and is protected by intellectual property and other applicable laws.

Except for the limited rights expressly granted under these Terms, no rights are granted to you by implication or otherwise.

Subject to these Terms and payment of all applicable fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable right during the subscription term to access and use the Service for your internal business purposes.

13. Third-Party Services and Dependencies

The Service may rely on or interoperate with third-party providers, including hosting providers, analytics providers, payment processors, AI model providers, search providers, and other infrastructure or integration partners.

We are not responsible for the availability, content, policies, output quality, or acts or omissions of third-party services.

Third-party outages, policy changes, model changes, API changes, rate limits, discontinued services, or access restrictions may affect the availability, quality, scope, or timing of parts of the Service.

14. AI-Generated Content and Third-Party Output

The Service may display, analyze, summarize, classify, score, or otherwise process outputs generated by third-party AI systems or information obtained from third-party sources.

Such outputs and sources may be inaccurate, incomplete, inconsistent, outdated, biased, unavailable, or misleading. Rankings, visibility scores, citations, recommendations, summaries, classifications, trends, and similar outputs are provided for informational and analytical purposes only.

We do not warrant that any AI-generated or third-party output is accurate, complete, reliable, lawful, or fit for any particular purpose. You remain solely responsible for evaluating outputs and for any business, legal, editorial, strategic, commercial, or compliance-related decisions made based on the Service.

15. Beta Features

We may designate certain features as beta, preview, pilot, experimental, or similar. Such features may be incomplete, subject to change, unstable, or discontinued at any time.

Unless otherwise expressly agreed, beta features are provided without any specific service level, warranty, or commitment of continued availability.

16. Availability and Maintenance

We aim to provide the Service with reasonable care and technical diligence. However, uninterrupted availability is not guaranteed.

The Service may be unavailable from time to time due to:

scheduled maintenance,
emergency maintenance,
security incidents,
technical faults,
failures of third-party providers,
force majeure or events beyond our reasonable control.

We may perform maintenance, updates, upgrades, and changes that temporarily affect availability or functionality.

17. Suspension, Data Retention, and Termination

We may suspend or restrict access to the Service immediately, in whole or in part, if reasonably necessary to:

protect the security, integrity, or lawful operation of the Service,
prevent fraud, abuse, or unauthorized access,
respond to legal or regulatory requirements,
address non-payment,
mitigate material technical or legal risk.

We may terminate these Terms or your access to the Service for material breach if the breach is not cured within a reasonable period after notice, unless immediate termination is justified by the circumstances.

You may stop using the Service at any time. Termination of a paid subscription is governed by the cancellation rules in these Terms and any plan-specific terms presented at checkout.

If your account or subscription is suspended, including for non-payment, we may retain Customer Data for up to 90 days after suspension. During that period, access to the Service may be restricted or unavailable.

Before permanent deletion of Customer Data following suspension, we may provide a 30-day deletion notice period. Taken together, Customer Data may therefore be retained for up to 120 days after suspension.

You are responsible for exporting any data you wish to retain before the effective end of your access or before any stated deletion date.

Unless expressly agreed otherwise, once Customer Data is deleted by us, such deletion is permanent and irreversible, and we are under no obligation to restore it.

Nothing in this section limits any longer retention period required by applicable law or strictly necessary for backup rotation, fraud prevention, dispute handling, security, or compliance, provided such retained data is not restored to active customer use except where required.

18. Confidentiality

If non-public business, technical, or commercial information is disclosed between the parties in connection with the Service and is reasonably identifiable as confidential, the receiving party shall use such information only for the purposes of the contractual relationship and shall protect it with reasonable care.

This obligation does not apply to information that:

is publicly available without breach of obligation,
was lawfully known to the receiving party before disclosure,
is lawfully received from a third party without confidentiality obligation,
is independently developed without use of the confidential information.

Mandatory disclosures required by law or by binding authority remain permitted.

19. Warranty Disclaimer

To the maximum extent permitted by applicable law, the Service is provided on an “as is” and “as available” basis.

We do not guarantee that the Service will be uninterrupted, error-free, secure, or fit for your specific purposes.

We disclaim all warranties not expressly stated in these Terms, whether express, implied, statutory, or otherwise, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement, except to the extent such disclaimer is not permitted under applicable law.

Nothing in these Terms excludes mandatory statutory rights that cannot be lawfully limited.

20. Limitation of Liability

To the extent permitted by applicable law, our liability shall be governed as follows:

We are liable without limitation for:

intent and gross negligence,
damages resulting from injury to life, body, or health,
liability under the German Product Liability Act or any mandatory statutory liability.

In cases of slight negligence, we are liable only for breach of essential contractual obligations (wesentliche Vertragspflichten / Kardinalpflichten). In such cases, liability is limited to the foreseeable damage typical for the contract at the time of conclusion of the contract.

Any further liability for slight negligence is excluded.

To the extent our liability is limited or excluded, the same applies to the personal liability of our legal representatives, employees, contractors, and vicarious agents.

Nothing in these Terms shall be construed to exclude liability where such exclusion is impermissible under applicable law.

21. Indemnification

You agree to indemnify and hold harmless the operator, its affiliates, and their respective directors, officers, employees, and agents from and against third-party claims, damages, liabilities, costs, and expenses, including reasonable legal fees, to the extent such claims arise out of or relate to:

your violation of these Terms,
your Customer Data,
your unlawful or infringing use of the Service,
your violation of the rights of any third party.

This does not apply to the extent the claim was caused by our own breach of law or contract.

22. Data Protection

Our processing of personal data is governed by our Privacy Policy and, where applicable, any separate data processing agreement.

You remain responsible for assessing whether your use of the Service, including any personal data submitted to the Service, complies with applicable data protection law and whether additional agreements, notices, consents, or internal approvals are required.

23. Changes to the Service and to These Terms

We may update these Terms from time to time.

If changes materially affect your rights or obligations, we will provide notice by appropriate means, such as through the Service, by email, or by updating the date at the top of these Terms.

Unless a different effective date is stated, updated Terms become effective upon publication. If you continue to use the Service after the updated Terms take effect, you agree to be bound by them.

If you do not agree to the updated Terms, you must stop using the Service and, if applicable, cancel your subscription and export any data you wish to retain before the applicable access or deletion deadlines.

24. Governing Law and Jurisdiction

These Terms shall be governed by the laws of the Federal Republic of Germany, excluding its conflict-of-law rules and excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG).

If you are a merchant, a legal entity under public law, or a special fund under public law, the exclusive place of jurisdiction for all disputes arising out of or in connection with these Terms shall be Berlin, Germany.

Mandatory statutory jurisdiction rules remain unaffected.

25. Miscellaneous

If any provision of these Terms is held invalid or unenforceable, the remaining provisions shall remain unaffected.

You may not assign or transfer these Terms or any rights under them without our prior written consent, unless mandatory law provides otherwise. We may assign these Terms in connection with a restructuring, merger, acquisition, sale of assets, or transfer of the Service.

These Terms constitute the entire agreement between you and us regarding the Service, unless supplemented by a separate written agreement, order form, or plan-specific terms.

No waiver of any provision shall be effective unless made in writing. Failure to enforce any provision shall not constitute a waiver.

26. Contact

For questions about these Terms, please contact:

Traivis.app by Berlin Notebook
Email: hey@traivis.app
℅ Dr. Peter Koval
Brunnenstr. 164
10119 Berlin
Germany