Terms of Service
Last updated: 7 June 2026
These Terms of Service govern your access to and use of the Traivis website, platform, applications, dashboards, reports, APIs, and related services (the “Service”). By accessing or using the Service, or by creating an account, you agree to be bound by these Terms. If you do not agree, you may not access or use the Service.
1. Operator and contracting party
The Service is operated by Traivis UG, ℅ Dr. Peter Koval, Brunnenstr. 164, 10119 Berlin, Germany, contactable at hello@traivis.app. Traivis UG is the contracting party for all paid subscriptions.
2. Scope of the Service
Traivis is a data-as-a-service platform for tracking AI visibility, helping organisations monitor how AI platforms mention or reference brands, competitors, products, and services. The Service may include prompt-based tracking, competitor analysis, brand-visibility analysis, citation analysis, dashboards, alerts, reports, workspace features, and API access. Features may be modified or discontinued while core functionality is preserved for paying customers.
3. Eligibility and business use
The Service is intended for business and professional use. You must be at least 18 years old, have the legal capacity to contract, and ensure your use complies with all applicable laws regarding intellectual property, privacy, data protection, and third-party platform terms.
4. Accounts and workspace administration
You must provide accurate account information and keep your login credentials confidential. You are responsible for all activity under your account and must notify us of any unauthorised access. Workspace administrators manage authorised users and are responsible for ensuring their team complies with these Terms.
5. Free trials
Free trials typically run for 14 days from activation unless stated otherwise. One trial applies per company or organisation, and trials may carry feature or usage restrictions. We may end a trial early in case of abuse or violations. After a trial expires, a read-only grace period of 7 days may apply, limited to viewing and exporting existing data, after which access may be suspended. Converting a trial to a paid subscription activates the applicable fees from the start of the chosen term.
6. Subscription plans, fees, and payment
Paid plans require payment of the subscription fee, exclusive of VAT and applicable taxes. Subscriptions renew automatically unless cancelled. You authorise us to charge your payment method for recurring fees, upgrades, taxes, and add-on charges. A grace period of up to 7 days may apply before suspension for a failed payment, unless fraud prevention requires immediate action. Outstanding payments may result in feature suspension, account downgrade, read-only status, or termination after notice. Price changes apply at the next renewal term.
7. Cancellation and downgrades
Cancellation takes effect at the end of the current billing period unless specified otherwise. Fees already paid are non-refundable, and there are no pro-rata refunds for partial periods. You remain responsible for charges incurred before cancellation takes effect.
8. Plan limits
Subscriptions include limits on tracked brands, competitors, prompts, runs, users, exports, API usage, and feature availability. Circumventing these restrictions is prohibited. Excessive usage may require an upgrade, restriction of functionality, or suspension.
9. Acceptable use
Prohibited activities include reverse engineering, scraping, creating accounts through automation, interfering with the security of the Service, developing competing products using unauthorised extraction, submitting unlawful content, violating third-party rights, misusing credentials, and bypassing quotas or safeguards. Violations may result in suspension or termination of access.
10. Customer data
You retain all rights in the data, prompts, keywords, and workspace materials you submit, while granting Traivis UG a non-exclusive, worldwide right to host, process, and display such data solely to operate the Service, prevent abuse, provide support, improve functionality, comply with legal obligations, and enforce these Terms. You warrant that you have all permissions necessary to provide this data.
11. Service data and analytics
Technical and usage-related information may be collected to operate, secure, and improve the Service. Aggregated or anonymised data may be used for legitimate business purposes.
12. Intellectual property in the Service
The Service’s software, interface, design, and technology are owned by Traivis UG or its licensors and are protected by intellectual property law. You receive a limited, non-exclusive, non-transferable right to access and use the Service for your internal business purposes during your subscription term.
13. Third-party services and dependencies
The Service relies on third-party providers, including hosting, analytics, payment processors, and AI-model providers. We are not responsible for third-party availability, policy changes, outages, or access restrictions affecting the quality or scope of the Service.
14. AI-generated content and third-party output
Displayed outputs may be inaccurate, incomplete, biased, or misleading. Rankings and visibility scores are informational only. We do not warrant the accuracy, completeness, reliability, or lawfulness of outputs. You are solely responsible for evaluating outputs and any business decisions based on the Service.
15. Beta features
Beta or experimental features may be incomplete, unstable, or discontinued at any time, without any warranty of specific service levels or continued availability unless expressly agreed.
16. Availability and maintenance
Uninterrupted availability is not guaranteed. Unavailability may result from scheduled maintenance, security incidents, technical faults, third-party failures, or force-majeure events.
17. Suspension, data retention, and termination
We may immediately suspend access to protect security, prevent fraud, respond to legal requirements, address non-payment, or mitigate material risk. Material breaches may result in termination after a reasonable cure notice. If your account is suspended, Customer Data may be retained for up to 90 days after suspension. Before permanent deletion, a 30-day deletion-notice period may apply, totalling up to 120 days. You are responsible for exporting retained data. Once deleted, data is permanent and irreversible, unless law requires longer retention for backup, fraud prevention, or compliance purposes.
18. Confidentiality
Non-public information disclosed in connection with the Service must be used solely for contractual purposes and protected with reasonable care. This obligation does not apply to information that is publicly available, lawfully known beforehand, received from third parties without a confidentiality obligation, or independently developed. Mandatory legal disclosures remain permitted.
19. Warranty disclaimer
The Service is provided “as is” and “as available” without any guarantee of uninterrupted, error-free, or secure operation. All warranties not expressly stated are disclaimed, except mandatory statutory rights that cannot be limited.
20. Limitation of liability
Traivis UG is liable without limitation for intent, gross negligence, injury to life, body, or health, and mandatory statutory liability. For slight negligence, liability is limited to the foreseeable, typical damages arising from breach of essential contractual obligations. Any further liability for slight negligence is excluded. This limitation applies equally to our legal representatives and agents.
21. Indemnification
You agree to indemnify Traivis UG, its affiliates, and their representatives against third-party claims arising from your violation of these Terms, your Customer Data, your unlawful use of the Service, or your violation of third-party rights, excluding claims caused by our own breaches.
22. Data protection
The processing of personal data is governed by our Privacy Policy and any separate data-processing agreement. You are responsible for ensuring compliance with data-protection laws and obtaining any necessary approvals before submitting personal data.
23. Changes to the Service and to these Terms
We may update these Terms with notice through appropriate means. Updated Terms become effective upon publication unless otherwise stated. Continued use after an update constitutes acceptance. If you disagree, you must stop using the Service and cancel your subscriptions.
24. Governing law and jurisdiction
These Terms are governed by the law of the Federal Republic of Germany, excluding its conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods (CISG). For merchants, legal entities, or special funds under public law, the exclusive place of jurisdiction is Berlin, Germany, subject to mandatory statutory rules.
25. Miscellaneous
Should any provision be invalid, the remaining provisions remain unaffected. Assignment requires our prior written consent unless mandatory law applies; we may assign these Terms in connection with a restructuring or transfer of assets. These Terms constitute the entire agreement unless supplemented by a separate written agreement. Waivers require written form, and non-enforcement does not constitute a waiver.
26. Contact
Traivis UG, ℅ Dr. Peter Koval, Brunnenstr. 164, 10119 Berlin, Germany — hello@traivis.app.